Employment HISTORY

"Building my own future. Each and every single life and work experience helps me to forge my character by learning from mistakes."

.

José Muñoz - Dublin, Ireland. July 2022

Experience:

While studying full-time for my Degree in Computing and Information Technology, I have been funding my college fees and living expenses in Dublin, by working part-time in a variety of positions in the retail sector as a Sales Associate and Coffee Specialist.

I am now keen to demonstrate my technical problem-solving ability and leadership potential in a fast-paced dynamic environment. I am actively seeking employment opportunities in the ICT sector, especially in the area of Software Development, Technical Support, Cloud Services and System Security.

October 2019 - November 2022

Nestlé Nespresso SA – Brown Thomas Arnotts, Dublin. Ireland: Coffee Specialist.

Listening, understanding and helping with customers' needs; educating and showing them the differences between the coffee capsules and coffee machines, as well as giving coffee recommendations based on their habits.

Mar 2017 – Sep 2019

Sunglass Hut / David Clulow – Brown Thomas, Dublin. Ireland: Sales Associate.

Providing shoppers with "5 stars customer service" in the sunglasses industry. Educating people with the different shapes, frames and type of lenses that best suit their needs.

Aug 2013 – Mar 2016

OneLink GetCom, El Salvador: Technical Support Engineer

Providing customer support on behalf of Avianca (airline) for a computer software: AMADEUS (software suite for airlines sales and reservations, inventory management and departure control systems), troubleshooting issues related to the airline's accounts across the Americas, and other miscellaneous tasks within the travel industry, including airport support: remote support & account authentication.

Feb 2011 – Jun 2012

SYKES Enterprises, El Salvador: Technical Support Specialist

Providing technical support via phone to bank users across the United States, diagnosing and solving issues related to their bank accounts: deposits, bank transfers, payments, dispute transactions, reimbursements, etc. - This was a role in a Call Centre industry.

Voluntary Work Aug 2018

I was part of the volunteering team of the World Meeting of Families 2018 in Dublin, Ireland.

Back